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Business & Support Services: Case Study


Our Client is part of an £8.5bn global organisation with more than 250,000 employees across 20+ countries. In the UK, they are leaders within the within the food services and facilities management industry.



Our client identified an opportunity to extend their capabilities within an emerging market by bidding for a multimillion pound project, built up of several regional contracts. Across the contracts, the Convenience Retail solution was estimated to account for 50% of the revenue, and therefore encyclopedic knowledge of the sector was absolutely critical if they were to successfully win each bid.



The organisation retained New Street to deliver a Convenience Retail Director from “industry” to successfully drive the bid response and ultimately mobilise the project.

As a nimble boutique search firm, once the brief was articulated, New Street mapped the market, and determined who to approach, whilst fully aligned to the needs of the
market and values of the client.

In parallel, a clear candidate brief was prepared, encompassing who they are and what they do. This was easily replayed to candidates, all of whom were from outside the food services and facilities management sector.

There was potential risk with this appointment as it is a relatively new market for both the client and the candidates. New Street realised this and owned some of the risk in
the event that the search process did not work out.



  • New Street presented a short list within 10 days, four times faster than the standard process, without compromising on the quality of prospective candidates.
  • Ultimately successfully recruited an Operations-focused candidate from the convenience sector leader, against a challenging brief.

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